MANILA – The government has to move with “urgency” to protect
the 1.4 million Filipinos working in the business process
outsourcing industry who might be displaced by the industry’s
shift to artificial intelligence, a lawmaker said.
Possible job losses “might be higher” that the 44,000 estimated
by an industry group last year, Sen. Bam Aquino, chairman of
the Senate Science Committee, said after a hearing on Monday.
The government should offer scholarships and vouchers from the
Technical Education and Skill Development Authority to help BPO
workers take advantage of new job opportunities with AI, Aquino
“I want to see some urgency in our government agencies to
really move it forward,” Aquino said.
“Whether or not mangyari yung pagkawala ng trabaho sahil sa AI
o hindi, kailangan natin i-move up yun. These are higher-paying
jobs,” he said.
(Whether or not job losses due to AI happen, we need to move
them up. These are higher-paying jobs.)
Higher-skilled workers are also harder to remove from their
posts, Aquino said.
Aquino said the main BPO industry group would submit an updated
roadmap when the Senate science committee resumes hearings on
the matter in April.