PAL seeks public understanding over flight disruptions

MANILA – Philippine Airlines (PAL) on Sunday appealed for
understanding from the public amid the cancellation and delay
of some flights after a runway closure at the main airport.

The flight disruptions have caused fear among some overseas
Filipino workers bound for the Middle East that they
may lose their jobs
or face jail for
failing to return in time to their employers.

A replacement for PAL’s flight to Dammam, Saudi Arabia that was
cancelled Saturday has been scheduled on Wednesday, August 22,
said airline spokesperson Cielo Villaluna.

PAL, she said, was still planning a replacement for its
cancelled flight to Riyadh.

“Ginagawa po namin lahat para hindi makansela iyung additional
flights to the Middle East,” she told radio DZMM.

(We are doing everything we can so that additional flights to
Middle East will not be cancelled.)

“I am hoping for their (passengers’) kind understanding. We are
doing our best to manage the situation. Itong mga operational
adjustments, hindi lang sa Philippine Airlines isinasagawa
kundi pati sa ating mga kasama sa industriya,” she said.

(These operational adjustments are being implemented not just
by Philippine Airlines, but also by our partners in the
industry.)

Villaluna also apologized to passengers who complained of long
lines and authorities’ failure to give updates on replacement
flights.

The gap in the flow of information is due to the verification
process, which PAL is seeking to improve, said Villaluna.

“Sa dami po ng mga pangangailangan, we are not giving excuses,
humihingi po kami ng pang-unawa and we are giving our apology
kung hindi agarang naipatupad ang kanilang mga
pangangailangan,” she said.

(Due to the number of needs, we are not giving excuses, we are
asking for understanding and we are giving our apology if their
needs were not immediately met.)

NAIA shuttered its main runway late Thursday after a Chinese
plane ripped off its engine during a bumpy landing.

The runway reopened on Saturday noon, but excessive delays have
continued to ground dozens of flights on Sunday.

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